Jace Karr

Review of Icon Health and Fitness

In January, we purchased about $5,000 worth of fit...

In January, we purchased about $5,000 worth of fitness equipment from Nordic Track for our gym. Our salesperson told us we would receive the normal 3/5 year warranty. 4 months down the road, we have an issue with our treadmill. I call, expecting to get the service that our warranty covers, only to find out that the warranty "doesn't cover commercial settings." Our salesperson was well aware that these were for a commercial setting, hence why we got the commercial line of equipment and asked him directly which one would work best for us in a light commercial setting.

We were offered a discount on a piece of equipment to repair our treadmill. That's GREAT! Assuming we never have any issues again. Considering it has only been 4 months, I'm pretty sure we will have more issues down the road. I was willing to pay for the "commercial warranty" that I suddenly need in order to be covered, but they refused because I am outside of the 90 day window. Considering I was never offered this warranty plan, I feel I was shafted.