I booked this hotel for a week stay in New York an...

I booked this hotel for a week stay in New York and to be completely frank and honest I m surprised why this is a 4 star hotel. We checked in late at night and the lady at check in was extremely abrupt and rude. She never explained anything she was doing and appeared very disinterested. The hotel room was not the cleanest. We found a used old make up brush under one of the chairs which seemed like it had been there a very long time. They never refilled soap in the bathroom and the bathroom never appeared like it had been cleaned. We had a very negative run in with one member of the housekeeping staff. One morning the knocking started at 9am for housekeeping-we requested her to come back in the afternoon but instead she persisted repeatedly until we felt forced out of the room. When we did leave the room we realised we had left our metro cards so went back to get them to the housekeepers distaste, when I asked if I could just pop in to get my cards, she ignored me and then I asked again and at this point she responded well go in then! Very angrily. I was extremely upset by this as I felt there was no need to be so rude or disrespectful as she had not even begun cleaning and I was in and out for one second. I then went downstairs to the concierge desk to ask why the housekeeping lady appeared so angry. The lady at concierge seemed so uninterested like I was wasting her time. This exchange ruined my entire day as I was off mood, glad it happened towards the end of our otherwise pleasant stay in New York.

Overall the service in this hotel was appalling especially for the money spent. I have travelled a fair bit in my life and this is by far the worst 4 star service I have had, let down by a few individuals especially. The only positive was the location but to be honest after the service received I would forgo the location in future and go elsewhere.