**Update response to their response** We honored t...

**Update response to their response** We honored the contract. It was a one year contract and I was told would be month to month after that. Not only did your salesman not tell us it renewed yearly, you raised the pricing from the original contract without ever contacting me or getting a new contract signed. You just raised the price.

Also... we have had to be flexible with the pandemic. We worked with our clients, and other service providers worked with us to make it through a completely unpredictable and unprecedented pandemic. You've chosen to focus on this year and our tiny little contract and lost any chance of us ever doing business again. We will survive this, but we will not be using your services ever again. We will continue to work with companies that don't hide behind fine print and dishonest sales tactics.

This company is terrible to deal with. The salesman who sold us said it was a 1-year contract and then month to month after that. I tried to cancel 18 months in and they told me it renews yearly. I wanted to switch fragrance about 7 months in, they told me it was 45-day and would cost hundreds of dollars to do (we only have one machine). Sales never told us that either, and sold us on the service based on all the different fragrances we could try. Wouldn't even give us a Christmas smell for the holiday season. Each cartridge doesn't even last an entire month. Our business was closed due to COVID and they will not work with us at all. So I'm just supposed to spend hundreds of dollars a month smelling up an empty building? I asked for a 90-day pause on our account, they said 30 days was all they'd offer. I'm canceling the account, will never do business with them again. Ever.