JM Trahan

Review of Grand Hotel Huis ter Duin

The hotel is beautiful, but I've been waiting on a...

The hotel is beautiful, but I've been waiting on a room for quite some time. Had a reservation. Check in is supposed to be 3pm, but because I got here early I was hoping to get in my room earlier due to a long flight. It is now after 3 and still no room. At this point can't give more than 3 stars, and should probably be less.
Update: I was finally able to check into my room sometime after 4pm after having initially arrived at 10am after a 9 hour flight. When I checked out I had been charged extra for a number of things I didn't receive, such as parking (I wasn't driving), breakfast (I never are at the hotel) and a complementary bottle of wine, which I never took because I don't drink. The wine was offered as an apology for the late check in. Everything was supposed to be removed from my bill, but I missed that the wine charge was left. Needless to say I am very unhappy about being charged for something that I didn't even receive and that was supposed to be complementary in the first place.