alain condomina

Review of Naples Nissan

This place service department has to be the worst ...

This place service department has to be the worst i have ever experience in my life, i have been at manny other dealers BUT Naples Nissan is the worst by far, I took my 18 pathfinder for the third time SAME problem but this time they could not provide a loaner because i had not bough the car there with them, even though is under MANUFACTURES WARRANTY the service advisor sent me to an office were this two guys were, one of them this guy Ken, he is a joke, they both try to tell me that it was my fault for not asking for a loaner when i called for the appointment, ( Right because this is what i do for a living), no, they need to make sure when a customer calls they have to tell the customer or ask if need a loaner, that way when the customer shows up everything is clear and no issues, NAPLES NISSAN, WORST SERVICE I HAVE EVER EXPERIENCE....!!!!! One star is too much.