Briana Azzarelli

Review of Hyatt Place & Cortona Inn & Su...

I stayed in this hotel from 8/27/18 to 8/31/18 and...

I stayed in this hotel from 8/27/18 to 8/31/18 and had a pretty bad experience. My personal belongings were taken from my room one day while I left the room for about an hour; when I returned, I noticed some of my belongings were gone including my phone and purse. After speaking to the front desk staff about my missing items, they assured me they would have someone read the card swiper on my door to determine if someone entered my room during that hour that I left my room. After some time, they told me that the Hyatt employee checked my room card swiper to see if someone entered my room and that it was determined that nobody entered my room and I must have left my door unlocked when leaving. I found that to be strange seeing as I didn't remember doing this.

Anyways, I called 911 and a police officer came to the hotel to make a police report. Upon returning to my room after meeting with the officer, I noticed that there was a Hyatt staff employee trying to remove the card swiper piece from my room door. I asked him what he was doing and he said that hotel staff JUST asked him to check my room to see if anyone swiped in or out... he said nobody made an earlier request and that this was the first he was hearing about it.

SO, this means that front desk was lying about having someone check my room. Why would this be unless they were hiding something from me? After some time, I get a knock on my door and the same man from front desk came up to my room, asked me to check the personal safe in my room "just in case" staff put it in there when they were coming to "fix my safe" (which I never asked them to do...) and all of my belongings were in the safe. He then went on to say that he thinks the employee did this because they saw my bag in the room and thought I would want it placed in the safe for MY convenience.

Bottom line: Someone who works for this hotel attempted to steal my belongings and when 911 was called, they tried to cover their tracks. Still don't know who it was who originally took this but the lesson learned is to never leave any valuables in this hotel room and don't even stay here if you don't have to!