Timothy Stewart

Review of Yes Air Conditioning

Alex V. called (~11:00 AM) my home and asked if he...

Alex V. called (~11:00 AM) my home and asked if he could arrive early. I told him I was not prepared for his visit, but agreed to let him arrive at noon. His arrival was two hours prior to the scheduled time. Alex introduced himself and explained that his company had bought out my previous contract with a different company. He was very professional and polite. He then cleaned my air filters to both of the upstairs and downstairs systems. He pointed out that the filters I was using were too thick or restrictive to air flow for my pumps. My prior company had told me to use an upgraded filter, but never discussed the increased strain on the pumps, which would shorten their usable lives. He then went into the attic to check on the heaters. Everything was good. He added that the systems installed, insulation and other things were top-notch and very efficient for my home. He cleaned up everything and fully explained my options if I wanted to install new improved filters that were less restrictive but better because they use some type of electrical current to catch smaller units of dirt. I was very pleased with Alex's knowledge and communication skills. Alex is a knowledgeable professional and uses expert communications to interact with customers. He ensured every question was answered and did a complete inspection of my air conditioning systems. He is a superior performer and an excellent representative for YES!