Tracy Beach

Review of Safeco

After paying for insurance for 20 years, we used o...

After paying for insurance for 20 years, we used our insurance for the first time this year. Their care and service was incompetent and they tried to cut every corner. It took months to get anything resolved. Then Safeco / Liberty Mutual sent us a letter discontinuing our insurance. Their reason was "because you used your insurance."

First, Safeco low-balls you on the price. Then they switch up the rep on your account so everything gets stuck in paperwork and slows things down. Then, they need to send an additional reviewer out to argue with any real contractor prices you'll find and then, once they cut you a check, they discontinue the service they provide to you.

Now, we can't get insurance ANYWHERE. I see these insurance commercials every day saying "accident forgiveness" and these insurance companies say they are here for you, but that is an outright lie. They only want your money and do not want to do anything to help you. Don't listen to their celebrities who are cashing in on the