If I could give this hotel zero star I would. Abso...

If I could give this hotel zero star I would. Absolutely horrible experience. We've stayed in motels in remote Asian countries that provided better service than this hotel. In terms of their tone of voice, they were polite but they were the most laziest, unhelpful people on earth. We booked a family suit which means 2 adults and 2 kids. They out right refused to change or give us new towels as they had already changed 2 towels for the day. If the room is for 4 people, I am not sure how changing 2 towels per day is sufficient? Now, I don't like changing towel everyday due to environmental reasons however we had to use our own hotel towels for the pool which is another disappointed occurrence. First night we wanted to go to their 24 hour pool and we used our towel cards but they said they ran out of towels. It blows my mind how a hotel can run out of towels at 10pm. We said we are happy to wait for the load to finish drying and they refused to give us towels and told us we need to go back to our rooms and use our own towels. Mind you our room was a good 5 to 8 min walk from reception. So we had to walk back to our room to get our hotel and some of our friends were already heading towards the pool. Mid way to the pool our friends were asked if they needed towels. They were gobsmacked because they saw exactly what happened in reception with us!!!! Absolutely appalling behavior from the staff. Our room came with breakfast and my kids were refused entrance because apparently they weren't in the booking!!!!!!!!!!!! When we asked if we could add them as that would be $32FJD per day/person they said no we would have to pay $50 FJD per day/person because they weren't pre-arranged. On top they outright refused to let my kids in for breakfast for the first day. I get it, there must have been mix up in the bookings. As a rule of service, any good hotel, let alone a resort would've let my kids in the first day and would've offered us to pay $32 per day/person as we were booked to stay 3 nights. It baffles me how this is 5 star hotel when they are so disrespectful towards their guests and has no solutions driven workers. Their rooms are extremely small compared to other resorts in Denarau and have so much regret booking this place. DO NOT BOOK THIS HOTEL IF YOU WANT TO HAVE CLEAN ROOM, FRESH TOWELS OR WANT YOUR KIDS TO EAT PROPERLY. Best part, we came back to NYC to find that they have charged us extra and we did not use anything from the minibar!!!!!!!!!!!!!!!!!!!!!! The audacity this hotel has. TERRIBLE TERRIBLE HOTEL!!!!!!!!! STAY AWAY!!!!!!!!!!!