Mylene Ballester

Review of Double tree by Hilton, Al Bars...

Poor coordination. We booked a 2 BR with breakfast...

Poor coordination. We booked a 2 BR with breakfast included and upon check in, we were told that the breakfast was not included in the booking. We needed to present our email confirmation with full details as a proof then they checked and gave us finally. Pool was unavailable. Also, we felt unsafe during our one night stay last week. There was a stranger who was knocking and banging the door nonstop trying to come inside at around 3 AM and all of us were disturbed and not able to get back to sleep. Doesn t the security/reception check the visitors/guests coming in the hotel?! Will not choose this hotel ever again.