First and foremost, the food is delicious. A resta...

First and foremost, the food is delicious. A restaurant needs more than good food to be successful, however. Customer service is paramount. On two occasions, we placed phone orders "to go" and our orders were incorrect, causing me to wait at least 20 minutes in what should have been a quick pick up transaction. That's an issue but frankly not my complaint. Anyone can make a mistake with an order. It so happens that it happened with us twice. My complaint is with the curt, nasty attitude of the employee. Granted, I gently expressed my disdain about the "to go" service, and her attitude went south. She never expressed regret for the poor service; never said thank you; and her demeanor was disastrous. So I asked for a manager. I explained to the manager basically what I expressed above, and she gave me a $5.00 off coupon for our next visit. While I guess that was a good gesture, I wasn't looking for that but rather some satisfaction that the employee issue would be addressed. I can't read minds, or know exactly the steps management may take to train the employee on basic customer service skills, but my "feeling" was no corrective action would be taken. I hope I'm wrong.

I'm writing this not to discourage patrons from enjoying this restaurant. Rather, I hope the owner(s) will read this review and develop and execute an improvement plan to ensure their business's long-term success. I will return with high hopes of better customer service.