Robin Giacomucci

Review of Hotel Muranowska Sp. z o.o. / ...

We and our daughter stayed at the Ibis for a total...

We and our daughter stayed at the Ibis for a total of 4 nights.

First the positive:
The rooms themselves are quite ok - according to an ibis hotel.
The lobby is nice too.
The location is good, as you have a tram stop almost in front of the door. This means you can get to town quickly.

Now for the negative:
- What irritated me very much was that many of the staff only speak very poor English - both at the reception and at the bar. For a city like Warsaw and for an ibis, actually unacceptable. Such an international chain should actually know how important English-speaking staff is.
- Twice we had the situation that someone opened our room door and then immediately disappeared again. Since this someone hadn't knocked before, we suspect that other guests accidentally got our room. Not a nice feeling as you can imagine.
- The service is more than poor - we had to ask twice about our baby bed, the second time the reception even wanted to put us off that house keeping was no longer there at the time. When I explained to the gentleman that our daughter now needs a baby bed (she is 10 weeks old) he was able to "find" one. The baby bed itself is not in good shape, but with an extra sheet you can see over it.
- During our stay we could no longer use our room cards a total of 4 times. Then you had to go to reception every time to re-activate the card. If you were lucky, there weren't any arriving guests at the time, otherwise you could wait 15 minutes.

All in all, not a satisfactory stay. We were traveling with a couple of friends who also had similar problems.

On my next visit to Warsaw, I will certainly choose another hotel.