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We stayed at LA LIVE for a few days in December. O...

We stayed at LA LIVE for a few days in December. On the last day, we had left the hotel for sightseeing, next morning when getting ready to check out, we noticed one of the suitcases was missing along with our I PAD, expensive pair of sunglasses, a clutch, shoes and few different pieces of cloths. All added up to almost 5,000. We immediately reported to the front desk, had security come up and make reports. An employee at the front desk, i am not sure if it was the manager, immediately asked why we did not keep our belonging in the safe box in the room, which made me feel like it was my fault we had somebody break into the room and steal our belongings. They never followed up with us on any updates, i had to call and be transferred to five different people before somebody could give me a decent answer. They have no cameras in the hallways. I am not sure why we pay such high rates for no security. At the end they put the blame on us for not locking the door when we had left that morning. They did not even conduct proper investigation, all they did is check the door logs and they came up with the fact that the door was not locked and that's were their investigation ended. BE CAREFUL WHEN STAYING AT THAT HOTEL. IF I WERE YOU, I WOULD NOT EVEN STAY THERE,UNLESS YOU WANT YOUR BELONGINGS STOLEN AND NOBODY PUTTING ANY EFFORT INTO TRYING TO FIND OUT WHO ON THEIR PROPERTY STEALS THEIR GUESTS BELONGINGS. Staff does not care. The owner needs to put some cameras in the hallways, this is supposed to be a 5 star hotel, and the service and safety equals to a 2 star MOTEL. If i could give them a quarter of a star for trying to pretend like they care i would.

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