One of the most frustrating feelings for a parent ...

One of the most frustrating feelings for a parent is feeling that your concerns are not heeded, especially by management. We brought our child to Kidz Therapy because of an autism diagnosis was limiting their ability to learn on par with age expectations. We specifically expressed that our child experienced challenges with change and was rather shy. I felt strongly that our child demonstrate a good rapport with the therapist only to find that a new therapist each week would treat our child. Each time, we were told that a therapist had left. Mind you, we were never notified on any change in therapists. I was concerned about what seemed to be a revolving door of therapists and wanted to speak to the owner but was never approached or contacted. Instead, what I received was a caustic remark from what I assume was the receptionist. She wouldn't even look at me to talk to me. I want to stress that I am not an unpleasant or confrontational individual but, when you place your confidence in people that don't even pretend to care, you will turn into Mama Bear. Needless to say, we are now with a different therapy company and have thus far been treated very professionally. Our child has since been flourishing. Reminder: Ultimately, if it doesn't feel right, it most often isn't.