The first time in my life that I have ever refused...

The first time in my life that I have ever refused to stay in a hotel. My entire family left in tears and I am hoping they will do the right thing and refund us the deposit. We were in complete shock to see employees around the resort wearing their masks around their neck. They were acting like the guests health and safety is a joke. Both pools were completely jam packed beyond capacity. We were so concerned about the things we saw before we even got let into our room that we checked out before we even checked in fully. I am not only extremely disappointed in the way that this resort is handling this pandemic but the way we were treated when we told the front desk supervisor that we didn't feel safe and/or comfortable was absolutely appalling. I pray to God that we don't get sick from the hours we spent at this hotel trying to just get out. I will never again consider this place and I would never feel comfortable telling anyone to stay here. I am just scared to think how the room would have looked if we would have ever made it there.