Jesse Morozoff

Review of Southgate Buick GMC

After having a couple thousand dollars worth of re...

After having a couple thousand dollars worth of repairs done, a recall for the part that caused all the damage was released. I was assured by everyone that was involved that I was getting a full refund, and it would just take some time.

After 2 months, I received a cheque for about 20 percent of the bill. When I asked how this could happen, they replied that I was told I would only get the amount for the recalled part (not even the labour involved). Utter lies, I would not have been surprised or upset if I had spent the last 2 months thinking that I was only going to be receiving 20 percent of the bill.

I contacted the GMC customer care center, where they looked into the matter, they received the same lies from the dealership that I was told and in the end, "the decision" was not to refund me for the damages that this faulty part caused.

I'm not exactly sure what lying to someone's face right up until the last moment the truth has to be revealed accomplishes, but that's the game they played with me.

I'll never buy anything from this dealership, or spend another dime at their repair shop.