Matthew Sullivan

Review of Hyatt Regency Newport Beach

Enjoyed my stay, but was here on business for only...

Enjoyed my stay, but was here on business for only a couple nights, so I didn t spend much time on site.

Good:
-Nice grounds
-Service is friendly
-Food is decent
-Fitness Center has plenty of machines

Bad:
-Rooms are plain and dated
-Turn down service isn t very good; didn t pickup or replace towels, didn t replace shampoo/soap, didn t replace drinking glasses
-When I got to my room the first night, there was the previous guests room service platter outside my door (and two other doors in my hallway) and they all were there when I checked out, two days later
-First morning I woke up and worked out I was impressed by the cleanliness and accommodations of the fitness center. Second morning it had trash in it, no towels, and no wipes for the machines

Bottom line: I like the facility as a whole, but considering how expensive this place is I wouldn t stay here again as some basic things for guest comfort and hotel cleanliness weren t met. If you re here on business, it s not worth the cost.