While the performances and events calendar and exp...

While the performances and events calendar and experiences are brilliant at this venue, I'm saddened to say that the customer service is quite shocking to be honest.
Due to unforseen circumstances I recently had to miss a show, so I emailed The Hafren and asked if I could either transfer my ticket or have a voucher for the value, so not even asking for a refund. I wouldn't have even minded if I'd have had a "no" and a policy explanation, however, I didn't even get a reply!!
If the customer services were up to the standard of the ushering staff/volunteers and the quality of entertainment then I would be scoring this a 5 star.
I highly reccomend that you go and see a show there, but if ever you have a problem with anything, don't bother trying to sort it out, because you'll get nowhere!