Sheldon E

Review of Boston park plaza Hotel

Horrible hotel. Booked two rooms. Called and upgra...

Horrible hotel. Booked two rooms. Called and upgraded one room to a one bedroom suite. They confirmed and also said they would book both rooms on same floor.

Then checked in online and both rooms were confirmed.

Got to hotel and they said they didn't have the one bedroom and it was never confirmed. Even though I gave them confirmation number & person I spoke with (Cynthia). Also rooms were 6 floors apart!

Talked to supervisor (Peter Holler) who was worthless and had no customer service skills. He told me that he wouldn't down grade us. What?? What does that mean? Rude and offered nothing but so sad too bad attitude.

Horrible customer service and reservations. Don't expect anything good from this hotel.