I work in a town with very few good food options s...

I work in a town with very few good food options so I decided to try something new and order from the town over with this service. I didn't mind the extra money because they do need to pay staff and gas. I was given an estimate of about 1 hour, seemed reasonable. I waited about 1 hour 45 min before I called to check on my order, the restaurant stated they made that meal over an hour ago so I called Waiter Wheels, the women that picked up told me they had a staff member quit, tonight was extra busy, the restaurants were extra slow etc. I told her I understood but that I didn't want a cold meal but she told me the driver was "right around the corner" so I waited another 10-15 min before the driver showed up. When the driver handed me the food, she complained to me about how she had to drive from her home 2 towns over to go to New Haven to pick up my food and then bring it to where I was. Um I thought that was your job? And I don't set your delivery routes sorry?..so yea most likely not a service I would use again. Also the food was cold, it was nearly $40 of cold gourmet food, it was shame.