Ann Matthews

Review of PEP BOYS AUTO PARTS

I went there with one flat tire, expecting either ...

I went there with one flat tire, expecting either to pay for a plug or, if the tire was ruined, to pay around $90 for a new one. They ended up telling me it would be $750 to replace all four tires, as they were "completely worn," and that was with a buy three get one free deal. I then asked what it would be for two tires, and they told me $380. I then told them that I only wanted one tire, as I was not paying that much, and they said there was a tire that costs $86, which is what I was expecting in the first place. I really felt like they were trying to take advantage and expected that I wouldn't know enough about prices, my car, and what I needed. The man who helped me was nice enough, but I didn't appreciate them trying to up-sell me. They were not very honest and would never have described to me the different priced tires if I had not known to ask. If they had been upfront about the $86 per tire cost in the first place, I would have considered replacing two tires. I will not be going back there.