My 80 year old, who has Alzheimer's disease, devel...

My 80 year old, who has Alzheimer's disease, developed aspiration pneumonia and was taken to North Central from her memory care for treatment. I couldn't go because of COVID mandates so she was alone. Mom was treated, but after 24 hours and no one from the hospital contacting us, we contacted them. A kind nurse gave us an update. And said she'd ask the doctor to call us. Another twenty four hours have passed and no doctor call. I understand that COVID has made things incredibly crazy, but North Central managed to contact me within 12 hours to assure they had the right billing address. This makes me sick. My mom cannot advocate for herself and they can't be bothered to contact me and I have medical power of attorney!