I have worked with this company to reduce my debt ...

I have worked with this company to reduce my debt for the past two years. I have put my full trust into them as a company. Now I am questioning my decision to do so. I agreed to pay off my largest client first. I scratched together the massive payment from the settlement and sent it COA's way. I even ignored their substantial fee and took a breath as I thought it was settled. Cut to 6 months later. The account is not settled and has to be renegotiated. The reason has turned into a he said / she said between me and COA and they aren't offering ANY solutions.

They said I didn't pay 1 months commitment. But that was supposed to be included in a massive sum I sent to them that month for the large settlement. Regardless, the renegotiation will earn them yet another MASSIVE settlement fee. It is shady stuff. I am actively engaging management for a solution, but they are acting like there is nothing to be done. All the money I paid towards the client will be acknowledged in the renegotiations, but if you ask me, I am getting pretty ripped off here. After the 2nd fee and renegotiations I doubt I will have saved any money going with this company. Should have just paid the creditor.

This snafu just extended my program 2 more years. Don't drink the kool aid.