ssako akopyan

Review of Pacific BMW

I have been taking my car to pacific bmw in glenda...

I have been taking my car to pacific bmw in glendale for service over three years now. I have nothing, but good things to say about my past service until my most recent service. I took my car few days ago for a recall service. I was greeted by a service advisor named Marco Fausto. He was very rude from the start and very unprofessional with by making rude remarks. The BMW dealer had forgotten to order the part for my M4 recall. So when I arrived, he told me that they would need to order the part and have me come back. Instead of Marco apologizing for the mistake, he told me "Don t cry over spilled milk." That s no way to talk to a customer who has been inconvenienced by the dealer's mistake. I was offended and I asked to speak to the manager. He started to patronize me and asked me to go sit in the waiting room in an offending tone. I said that I would rather wait in the service office, he got offended and approached me like he wanted to fight. I couldn t believe I was confronted like this at a car dealership trying to get my car service. It was bazaar. I spoke to the service manager, and the service manager told me the reason he was rude with me was because he either didn't like the way I said "Hi" when I walked in. How is this person employed when they cant even handle the most basic task of customer service, when your job is to handle customer service. I am appalled that this person hasn t been more severely disciplined. I hope this letter reaches the correct person and you take this complain with the utmost seriousness.

Thank you,
Sako Akopyan