Nigel Guisinger

Review of City Utilities of Springfield

I own an apartment complex in town. I ve owned it ...

I own an apartment complex in town. I ve owned it for six months. We switched property managers and want to simply move the bill to address to the new property management company. I made 7 calls to this utilities company today. Brenna would not speak about this account because I m not the name she has listed. I own the property but can t get this taken care of because she says she can t talk about other people accounts. This is crazy. I own the property. I had the previous manager call to verify that I could discuss the account and that manager called four times. In the end Brenna suggested that I pay $6,600 as a deposit and then she would open the account for me. This is odd since the bill averages $150 a month. I understand a deposit but $6600 for a property that I own and have never had a late payment is outrageous, especially since the manager represents me and my company. This is for the power in the laundry area. So now people go into Christmas not able to do laundry because this gal at the utility company doesn t want to do her job. Hands down the worst utility company I have worked with.