This has to be one of the worst websites I've ever...

This has to be one of the worst websites I've ever used. It's almost never working so usually I have to call to make a payment or make a change to my account. The app isn't much better, and I especially dislike that you can't change your payment options with the app itself. It should be a feature especially since you can almost never use the website. Customer service is usually fairly polite and understanding which is why I didn't give it a one star.