Placed a claim on 6/10/2020. Never got an email sa...

Placed a claim on 6/10/2020. Never got an email saying I filed, and didn't know if I did it right or wrong. Decided to give a call three weeks later, got hung up on after waiting on hold for 2 and 1/2 hours. Gave a call last week, couldn't get ahold of anyone after several tries. Called two days ago to local office after filing says I need to answer questions at the local office. They proceeded to tell me that I was going to be transferred (Did not tell me what the questions were or anything). Connected over, following the instructions from the prev rep and got told "Sorry, let me transfer you." Thrown back into queue and still have no bloody idea of what I'm missing. This marks 6 weeks without getting any kind of information other than - keep filing weekly and keep waiting. I'm sorry but it's to the point that I can't keep waiting.

Also, to anyone reading reviews. I was told to press "1, 1." in the automated menu. It got me to a person but they "transferred" to the "correct" line. Hopefully you can deal with them since my patience has run out.