Firuz Ali Khan

Review of Shangri La Georgetown,Penang

All the staffs were pleasant and helpful. It was ...

All the staffs were pleasant and helpful. It was indeed a great stay. Thank you Hotel Jen Penang for the hospitality. We were a little bit unsatisfied though that during the night where there were a powertrip not one staff came to explain or ensure us that everything will be fixed. My mom was in the toilet when it happened. A lot of things could have happen so an assurance would be great. We waited for quite some time before the power came back up. We didn't want to say anything much because we knew that all the staffs must be running around trying to settle things.