Direct was pretty easy to work with, easy to get s...

Direct was pretty easy to work with, easy to get set-up, and seems to be a great service so far. Their pricing and website is easy to understand and you don t really have to talk to a salesperson that tries to upsell you (or at least I didn t) Tara is great to answer questions over the phone and was fun to chat with during the initial service set up. The tech that should up to do the exterior set up was very friendly and calmed my nerves after I thought I had misunderstood which day they would be arriving for installation (some more info about the process would ve been helpful). The scheduled appointment for the interior work was scheduled the next day and thankfully the exterior technician warned that the interior technician is always ruining about 30 minutes late (again, would ve been nice to receive a call or be notified about that)
The 24/7 tech support didn t seem to work for me the other night when we had some questions about the sudden drop of internet access. Some construction background helped me figure out that the power hadn t been turned on to the battery back-up/power supply from the outside electrical panel. Once we figured that the circuit breaker wasn t turned on that solved the issue (not sure a support tech would ve been able to figure that out over the phone)
All-in-all we are pleased so far with the service, the exterior work looks clean and tidy (although the cable running from the communication box to the house is kind of just left on the dirt. Would be nice to know that the homeowner is responsible to bury that). The best part of the service so far though has been the follow-up call to make sure that everything went well. That goes a long way in the customer service department.
Eagle Mountain (City Center) doesn t seem to have many options for fiber optic internet but these guys seem to care, are local, and are trying to do great business with the community they serve.