So... My first impression was pretty terrible, my ...

So... My first impression was pretty terrible, my partner and I turned up at the hotel at about 6:30am to which we enquired about an early check in even expressing that we would happily pay any surcharge necessary (yes we should have asked for this ahead of time but unfortunately we weren't able to in the time from booking to arriving) to which we were told no to cut a story short our room would be ready at 3pm, to the Dai Ichi's defense my otherhalf was allowed to go to a room in order to change into his suit as he is here for work for 3 days and the rest is for tourism and adventuring, so we checked our bags in and then we went for a walk/wander to kill time and grab breakfast. We then parted ways as he had to go into the office and I had some adventuring to do. Later on I returned tired, jetlagged and ready for a nap or a rest it was about 1pm by this time so I enquired as to whether the room would be ready to which I was told to try again later. I then rested by the seating area falling in and out of sleep/dozing. I checked several time later and was told the same 3pm, at which point I was becoming tired, grumpy and frustrated. 3pm comes and so does my otherhalf to check into the room... I have to say after many apologies from the staff and going to our room it was a lovely room with a beautiful view of Tokyo. The amenities, cosmetics, maid service and small little touches like a handy little mobile to for travel guide and mobile data is amazing. Unfortunately though having seen how quickly the maid service can flip a room and how well in so little time 5 star rating was completely out of the question because of our initial introduction to the hotel however the hotel itself and all the little things nearly *nearly* makes up for it's initial failures. Well worth the stay just don't expect 5 star treatment, I've had better customer service at a Holiday Inn.