Poor room, I asked for non-smoking and it was all ...

Poor room, I asked for non-smoking and it was all stink of smoking. Called reception and they said this is a non-smoking room. They offered to come and spray my room, as if I need another poison... I asked to come and open the window... Not a real help... I hated any minute at the room... They never thought they should apologize for it...
The room was not clean.
Beds are extremely uncomfortable.
Shower towel with hair on it.
Internet connection is pricey (15 GBP for 24 hours) should have been for 24 hours but I was kicked off after 12 hours...