I bought a Vizio after a friend with limitless fin...

I bought a Vizio after a friend with limitless financial means went with one, implying that they were pretty good. Today, I found out how worthless their customer support actually is. I started an online chat in an attempt to troubleshoot an issue with my TV where the screen turns on with sound but does not have a picture. The rep I chatted with "Gabby" had me turn the TV off and disconnect from power supply. Then she had me hold in the power button for 30 seconds and reconnect to a different supply. When this didn't work, she told me I had to have a service repair person come out to repair it. If you've ever had a TV repaired, you know it's easier just to buy a new TV. When I drop $800 on a TV, I expect it to work for more than 2.5 years. Also, I asked if she could tell me what the issue is and she just kept telling me I had to get a repair man even though this issue has to be logged somewhere in a knowledge base... and if it's not, that's not a good business practice. She had me try one solution and couldn't even tell me what the issue was or even volunteered to ask around to see if anyone in her office knew, etc or could be even though I was very specific about my problem. Then she had the balls to ask me if I wanted to buy a re-certified version of the same model I'm having trouble with. Are you effing serious? Yeah, I want to buy the same TV that is having problems after 2.5 years. The service I received today or lack thereof will prevent me from EVER buying Vizio again at least unless they rectify the matter and prove the rep was just a bad apple. Absolutely terrible. I'm extremely frustrated and I expected much more from this company. Seems like I've received better customer service from outsourced call centers. At least the reps TRY to help.