I have been renting with Lykens or about 1 1/2 yea...

I have been renting with Lykens or about 1 1/2 years and do not recommend. While the maintenance guys who have been out to the house are very nice and helpful, getting in touch with the office to get someone here has been terrible.
1. The AC broke in June/July. This is listed as an emergency maintenance need on their voicemail recording yet someone didn t come out to fix the issue for days- once someone came out the AC continued to not work. Our dog got sick because the heat in the house was unbearable. After numerous calls and complaints someone came out with a temporary solution which was a window AC unit which was appreciated (the man who came out was wonderful and helpful). Finally, days later Lykens sent someone out to replace our AC unit and finally fixed the issue after up to two weeks without AC in the middle of the summer.
2. Our ceiling has been leaking for 3 days in the kitchen. Someone came out and checked on it and said he had to wait for the snow to melt/until he could move it so he could find the leaks. Fair enough. After he left we have 6 new spots in the kitchen leaking and a crack getting worse and starting to see water damage. He wants to wait at least another full day or two to come back out and told us to wait for it to be dry and see if it stops. We have bowls all over the ground in the kitchen to stop the water from getting all over the floor but it s splashing on the counter tops and in the sink making our kitchen unusable.
We have had continued trouble getting in touch with someone to get our issues fixed. Want to reiterate that everyone who has been out has been really nice but the service we have gotten from the office/trying to get someone out to us has been pretty bad and disappointing, especially for the price we pay for the unit.
I will do my best to avoid renting with Lykens in the future.