Chris Tennent

Review of Microsoft

MS has long shown disregard for its customer's tim...

MS has long shown disregard for its customer's time. It just became apparent to me that their support people are now poorly informed about their own product as well. I just bought a new PC which had 12 month's O365 included. When I followed the activation screens, I was given an error code. I reached out to MS support for a call back. MS agent (Priyamka) told me that the retailer was supposed to give me a product key. I left the phone call frustrated, anticipating that the retailer would not have such a key & more of my time would be wasted. Before contacting the retailer, I googled "activating o365 included in device purchase". This took me to a MS support page. Item three in the list clearly says the code is transmitted to me. With a little experimenting, I got there, no thanks to the Priyamka... whose time is evidently more valuable than mine.