Victoria Lynn

Review of Hyatt Regency Louisville

Called the hotel to verify that their amenities wo...

Called the hotel to verify that their amenities would be open during the pandemic only to arrive and everything is closed. No restaurants/bar/pool/breakfast/room service/etc. You have to pay for everything. There was a whole in the wall by the window when we checked in and they blamed my husband and I for it and charged us. Plus they were kinda snobby when we checked and and seem surprised we had a reservation