Jessica Bishop

Review of Avi Resort

I am currently a guest here and am not sure how th...

I am currently a guest here and am not sure how this place qualifies as a three star hotel. I was placed in a room covered in huamn urine, there looked like blood stains on the carpet, and the TV stand was broken. The shower in my room was broken as well and was flooding the kitchen and bedroom area and there was water all over the carpet and tile. I made a complaint and was told to go back to my room and run the shower again to see if it happens again. As I predicted, it obviously happened again. I reported back to the front desk and was told that there were no other rooms available and I could choose to stay there and the would give me a discount. The discount they offered was lousy but I agreed as long as the room would be fixed and the carpet cleaned. They agreed to fix these issues immediately. I left for a few hours and came back and was told they would take care of the issues the next day (which is today)...even the urine. A very kind maid helped me today and was able to advocate for me to get a new room and she was able to get the hotel staff to attend to the broken shower as nothing had been done about any of my complaints. Then the maintenance worker told me that the hotel knew about the room before renting it to me as he advised them not to rent this trash room. So on top of all of this, the Avi knew about the unsafe and unsanitary conditions of this room before renting it to me. A hotel room at a resort should be a home away from home and not a disaster and their staff should be concerned about the wellbeing of their guests. The only caring individuals I encountered was the maid who came to my rescue today. I am only staying here because my grandfather needed to be rushed to the hospital and is in ICU. Worrying about my hotel room should be the last thing on my to-do list. I don t recommend this hotel to anyone.