Absolutely appalling. I am from Minnesota and wor...

Absolutely appalling. I am from Minnesota and work in a hospital. I was in Phoenix when a situation concerning a family member arose and we needed to get some medical attention to at least see what was going on and go from there. I am not familiar with the area at all and did not have time to read reviews. Let me just say, I was shocked with the ER. We waited for 4 hours and were never seen. I believe the staff took my description of why we were there and deemed it a matter that they didn't have time for or care. During all of this, there are people hacking and coughing everywhere, no designation for possible COVID patients to be seated, a person laying in he corner. Others waited also and were getting fed up. The cleaning staff was trying to clean the floors with a machine that was making a very irritating beeping. The staff working the desk asked him to turn it off and they got into a shouting match/altercation. How unprofessional can it get? Well...worse I imagine. after 3.5 hours and seeing sprained ankles (if you can walk in on your ankle with just a slight limp, you don't need ER, go to urgent care in the morning) go in along with many people who arrived after us, I asked if they had any idea where we were in the queue. I was told it would be a while yet. I asked for a ball park time frame and was told "couldn't even guess" During this wait, my family member was becoming more agitated and her mentally altered state even worse. Eventually, she left without being seen and I am very concerned as to what is going on with her. Her vitals upon arrival were in the toilet, so much so they got another cuff to check her BP again. I guess it didn't matter to them. It was an awful experience and I would never recommend this ER to anyone. When I informed them that she had left and asked what can I do to get her seen, they told be to come back in the morning when it wasn't so busy. Yeah right...and it was steady, not what I would call busy. It is an ER for cripes sake. And don't bother sending me an automated message that you are sorry to hear about this and please email details to you. Obviously, there is a problem at this place that requires some actual intervention and change. Absolutely horrible place!