Susan Nakano

Review of Alexian Brothers Medical Cente...

I brought my daughter in for x-rays after she fell...

I brought my daughter in for x-rays after she fell and complained of her wrist hurting. Accident was after office hours so emergency room was my only option.

First of all, the pediatrics service was excellent -- no complaints.

But, the broken bone in her hand was not identified. They sent her home with ace bandages and ice. I asked for the x-rays intending to follow-up irrespective of their diagnosis. They said they don't typically give x-rays unless there is a break. I insisted and they provided the CD.

Took her to an orthopedist during regular hours and yes, a bone in her wrist/hand was broken. The orthopedist said that the x-ray taken at the emergency room didn't show the break. He felt her hand, noticed where she experienced pain and directed the x-ray technician how specifically to angle the x-ray. When done based on skill rather than whatever criteria the emergency room used, the break was faintly shown and treated.

We didn't see the doctor in the emergency room until after the x-ray was taken. So the single x-ray was based entirely on my description when we checked in. Seemingly, the registration personnel directed the x-ray.

But, the bill came nonetheless, even though they provided no value beyond telling us my daughter did not have a gross break.

Get a second opinion.