Mo Tan

Review of Gwinnett Place Honda

It s 2019!! How in the world racist folks work in ...

It s 2019!! How in the world racist folks work in a customer service where they will need to interact with people of all walks of life. Avoid Hendricks dealer like plague. should have bought from other dealer like Honda mall of ga.

In the buying quote they charged for Dealer fees even though their website explicitly mention vehicle price is inclusive of the fee. You wanna make 749 twice with your shady practice!!

This dealer provided the worst experience. Both finance manager, Chad Miles and pre owned manager Khalifa were rude. Should have walked out of the lot but didn t, thinking this is a one off event. I went there very next day with some concern but manager refused to see me. Finance manager won t explain a thing. His knowledge is limited to sign on the yellow dotted line . He rushes and won t allow to review the paperwork. I pray Chad would find his sensibility and treat customers with respect. This is 2019, hope your racist head understand that. Some of the people of color are paying your livelihood.

I felt I was not spending my hard earned money buying a Honda rather Gwinnett place Honda was kind enough to donate the vehicle for free. If you are looking at this, in these days companies not only sell the product but also their customer service. Obsolete mindset of car sales man doesn t work. Customers are smart, being rude and pushy does not work. Words get out and you loose business. I will not recommend my friends and families to buy from this dealer.

Sales persons are not knowledgeable at all. They act like your best friend and push to buy the car from get go with showing any features. Ask question and they are in disarray.

I owned 3 Honda vehicles so far and will not buy another one. It seems Honda dealers services have gone down over the years. Wont be buying a Honda next time.

I hope I won t need to step my foot in this dealership. If I do experience another inconvenience I will go straight to Honda corporation and state attorney general to inform their shady practices.