Mike Russo

Review of Villas Sol Hotel & Beach Resor...

One of the worst customer service experiences ever...

One of the worst customer service experiences ever!! These folks did not represent Costa Ricans very well. We had a group of 8 rooms, all were all inclusive. When we get to the resort( if that's what you want to call it) they tell us we have to purchase the wifi for minium of 3 days ( we were staying only 2) and the cost will be 25 dollars, and it doesn't work in the rooms!! Are you kidding me?? So, I asked if they could comp us the wifi because we've already purchased 8 rooms, and the wifi doesn't even work in the rooms. The answer was NO!! No budging, no compassion , nothing. They didn't care. Also we wanted to check in early ( maybe 1 hour and a half) and they gave us yellow bracelets, which mean no drinks, food, nothing but heese of the pool. I tried to buy drinks, and they wouldn't even let me do that. This place was a joke. The food was horrible, the beach was dirty etc... avoid this place if you can, so not worth it. Maybe they can learn from the expression, " you only get one chance to make a first impression" and the impression left I my was terrible.