View is amazing, facilities top notch. Trouble is...

View is amazing, facilities top notch. Trouble is with the service. Big trouble. Staff is friendly and sometimes very good, but half our encounters were at 30% normal speed. Very frustrating, like no one owns the customer as you sit there orphaned. Especially considering it's $$$$. And with all staff wearing masks you can't find your slow moving server. Not a big deal if you aren't in a rush, but when your steak is served and you have to wait an extra five minutes for them to get your cutlery.... Bell hop still not at the room after 20 minutes to get the luggage at low peak time and it's not like they were busy with others. Meantime you try to call the hotel to discuss a billing issue and the number goes to marriott HO. there's no way to get thru to the front desk billing and they are the only ones who can answer the question. Fix your call routing. And considering 90% of the serving staff are from Delhi, maybe you should put at least one indian dish on the menu if only to be congruent. Was craving lamb vindaloo or butter chicken for pavlovian reasons. Big food tease to have no options.