I have lived at one of their properties in Hackney...

I have lived at one of their properties in Hackney, which they lease from a private owner, since May 2015. The fire alarm would go off, at least, once a week. The bin store was a health hazard. Leaks from flats on the above floor into communal hallways would be left for weeks. I came into the development as a key worker but domestic violence and antisocial behaviour was common and only once I moved in did I find that not all residents are key workers. Conditions have improved since residents complained to Hackney councillors. No sense of community but NHG do not really encourage that. The conditions and state of the building are so bad that very few Hackney residents move into the building and most of the residents are from outside the borough or EU. Customer service is dealt with via a call centre in Hertfordshire. They are clueless about the London properties. Repairs are out sourced to MCP who are extremely disorganised and will fix a job in terms of the easiest way for them rather than do a more complicated installation. Managers are based in Wembley so visit sites once a month; cleaning is out- sourced to a private firm. You are one of their 16,000 tenants in London so are a small cog in a big uber company that builds and builds new properties but struggles to maintain its leased properties.