It has been nearly 3 months since I made the claim...

It has been nearly 3 months since I made the claim (CN573416), yet the payment is long overdue and no one cares.

I mailed them several times and was told on 23 Jan. 2018 that there was an issue when making the proposed payment, but their Finance department have advised that they expect to be able to issue payment into my bank account within the next 15 working days. HOWEVER, UNTIL NOW (22 FEB. 2018), STILL I HAVE HAD NOTHING.