Bed bugs in the rooms! & a rat seen in the lobby !...

Bed bugs in the rooms! & a rat seen in the lobby ! It was horrible. They took my bags to be treated for bedbugs and didn't return any of my clothes for around 12 HOURS including overnight time.

Beware of horrible customer service; i was told by the manager that instead of waiting on them to bring me my treated suitcase I should have put back on the clothes I wore the night before (I wore them in the infested room) to go get my car. What kind of hotel tells it's customers to put on bedbug clothes?!?!? Needless to say my parking meter ran over because I didn t have safe clothes. I had to ask the hotel manager if she even had a heart bc she was so rude. No one deserves this kind of uncompassionate and unprofessional treatment .

I was told that my room was free and they weren't liable for any of my incidentals because of their bedbugs. Later I found out the hotel did not credit the full amount for both nights back on the card. I stayed in 3306 after they moved me the second time, on the older wing of the hotel.

NOONE EVER EVEN SAID SORRY with the slightest hint of sincerity! It was crystal clear that if I didn't take pictures; they would not help. Both times when the bugs were reported I was told they needed pictures. Well, I took them and put them on Yelp to warm other customers about my experience!

I am writing this as a warning to other customers who want peace of mind during their stay. I was not cared for to my satisfaction and at this point I want nothing from the hotel. I had no peace of mind during / after the stay and I don t feel like they cared to make sure I was receiving good service /response. They did hear treat my bags twice and move my room, but honestly; i don t feel they tried to do it in a timely or reasonable manner.

Both assigned rooms were without comforters, & the sheets that didn t even fit the beds. We couldnt get a change of towels the first night & the second night we couldn t get anything other than a dry towel. Also, the tv in the room was broken (photo attached yelp). I couldn't even order room service because i seen a rat in the lobby. I ll post pictures of the bug I photographed(photo attached yelp) . this isn t a place I would recommend to my worst enemy because of terribly poor customer care and service.