thabisa rulumeni

Review of Rock N' Soul

These people sold me a faulty phone that stopped w...

These people sold me a faulty phone that stopped working 2 months after I had purchased it. Because of their 7 day return policy said they wouldn't take a "used" phone. I went there Wednesday 3July, I was told to come back on Friday before 5PM. I went there on the said day at 11:15 AM. I ended up leaving at 1:45PM. They told me to come back in an hour for some Marino guy whom I guess was the guy that sold me the phone and was to help me. Next thing I am told this Marino guy is running late, next thing I'm told he might not show up, next thing I'm told he was sick earlier on. For all you know they could've told him not to pitch.They kept telling me to come back tomorrow or Sunday or whenever I have time. I spoke to FOUR staff there, or which none of them would point me to a manager. The customer service here is APPALLING. It's pretty much non-existent. The woman there told me they were busy meanwhile there were about 2 people in the whole store!

One of the guys said I wold call the number on their receipt, which I thought was very laughable given that I do not have one because they sold me a faulty one.

They seem to be targeting tourists who are not going to be in NYC for long,that way when they leave, and they're devices stop working they have no way way of filing a complaint or attempting to return it. TOURIST TRAP.

Bottom line These people are CROOKS! DO NOT BUY ANYTHING FROM THEM.