Dear Ryan,

Dear Ryan,

In July of 2017 we contacted Snap Construction for a proposal for our leaking flat roof at our business in South Minneapolis. Snap had stellar reviews online so hiring them was an easy decision. They advertise on AM 950 and we ve had good luck with other contractors we found through AM 950. Snap proposed patching the roof. At that time Dan, the estimator, commented their roofer thought the rubber was in good shape so repairs by resealing the old seams by applying 9 seam tape over all the seams. The bid was $6,250 which seemed high to us. Dan defended the price saying the roll of seam tape that would cover and reseal the seams on the roof was expensive.

The job started poorly, upon arrival the roofing crew s first question was, What are we doing? . I should have known we were not on the same page at the start. When they completed the work I inspected the roof. The seam were not recovered as proposed instead they installed numerous five inch patches all over the seams. After we pointed out the discrepancy between the proposal, install new 9 seam tape and the installed five inch patches the roof still leaked continuously. FROM THE EXACT SAME PLACE as it did before they started. They came back a numerous times to reinspect, to add patches etc. Same results, the roof still leaked.

It s worth noting a roofer contractor repeatedly returned to my property to inspect/repatch without a ladder. They showed up and asked me for a ladder. We run a tree service. That s like a member of my crew showing up asking to use a client s chain saw.

Finally the issue of the poor quality workmanship and poor service was kicked up the chain of command at Snap Construction. Ryan, the owner, began our interchange by telling me I needed to be patient. I told him the story above, which he knew nothing about, and assured him we were nothing if not patient. He also claimed I was just trying to get by patching an old roof. From the start in all of our conversations with Snap this was the first time anyone mentioned us needing a new roof and Ryan had never seen the roof.

We were told we were due a credit.

Ryan, the claims you make about your company in your advertising on AM 950 regarding standing behind your work are simply not true.

Our roof no longer leaks because we had a different contractor replace the roof recently.

07/14/2020
Now, days after posting this review, I get a response. BTW I was never actually offered cash before

On Jul 13, 2020, at 3:01 PM, Dan Lahr <danl@snapconstruction.com> wrote:

Hi Jim,

This is in regard to our discussion this past spring. Snap is still willing to give you a $1000.00 refund. In exchange, we would need you to sign a non-disparagement form. Please let me know your thoughts.