I would give this company less than one star if I ...

I would give this company less than one star if I could. They sent someone to my home to determine what work needed to be done on my bathroom door. They told me that they needed to purchase a special part costing over 100 GBP (this was to be paid for in addition to the labor). I gave them the money for this part. Then they stopped responding. They would say an engineer was coming out to install the lock and I would wait all day and no one would show. This happened more than 3 times. I missed worked every one of these days to never have my lock fixed. Each time I would call and say I wanted my money back but they would swear that t was some fluke accident that this kept happening and that someone would come the next day. The last time this happened they promised that someone would be out by a time that I specified and of course they never showed. I called a different company that came right out fixed my lock in less than two hours and didn't charge me for the parts that they needed. Just the labor. I called the Able Group again and demanded a refund and refused every attempt they made to plead with me to let them finish the job. Finally they relented and said that someone would contact me able setting up a refund in 2 days. Yeah 2 days to process a refund. So they did call and again tried to worm their way out of refunding me by saying someone could be right out but the job was already done by someone else. So the company said they were processing my refund which NEVER came through. I called multiple times and they all swore that sometime it takes a while. I never received it. I moved from that property and still haven't received a refund. I have emailed them countless times. Still nothing. It has now been 5 months and still no refund and no reply from these crooks! At this point I have to let my employers know about this companies scam and they will likely take legal action and will certainly blacklist the Able Group so that no one from our incredibly large company ever hires them again. I hope my 130 pounds were worth losing thousands of potential customers. DO NOT waste your money on these unprofessional thieves.