Stephen Bell

Review of Associated Property Management...

Our HOA started working with Associated Property M...

Our HOA started working with Associated Property Management in July 2018, and initially we had all types of issues mostly centering around lack of follow-up and timely communications on work orders. Of course to be fair our HOA was used to a small Property Management Company that essentially serviced just a few properties, so response to issues was immediate. We had to switch because the owner of that company passed away. I did due diligence on 7 Companies and APM was chosen by the Board. APM has done a great job with the monthly maintenance fee process, and in general with all financials since the day we signed the contract. In December 2019 we had our first performance reviews with APM and their/our Property Manager and the Board was very honest about needing APM to do a better job on getting work orders done quicker, better more timely communications with the Owners, and not letting things slide for months on end. I would say, as President of our HOA, that APM and our assigned Property Manager have shown improvement during 2019 and if the progress continues in 2020, I believe APM will become one of the Premier Property Management Companies in Ohio and we'll be 100% happy to be one of their clients.