Kerie Emery

Review of Provena Covenant Medical Cente...

I'm not really sure how I feel about this place. I...

I'm not really sure how I feel about this place. I went in via the ER which was run down and drab. The staff was nice, but slow. I'm guessing from being short staffed. I was admitted from the ER for surgery the next day. After about an hour or so I was taken to my room, which wasn't to bad. Private and clean, however in need of a good facelift. The hospitalist didn't come in my room to talk to me until 12:15am. I guess he was that busy, but whatever. ( you can't honestly expect to rest in a hospital anyway). The restroom in the room did not have a shower. Only a toilet and a sink. It was so small you could almost wash your hands while you were sitting down. I was taken down to get an test down. The tech had the touch of an alligator and the personality to match. I was then left out in a room for someone to take me back to my room where I waited for about 45 minutes, as I was about to take myself back someone came tok take me. After talking to her I was told there were only 2 people to transport ALL the patients in whole hospital. The ER and the inpatient beds. That lady was running her butt off. When she got to me she was visible sweating. Over all, the staff is caring, compassionate, caring, and kind and do the bust they can with what they have. My husband and daughter were visiting me both days I was there. There was nothing on the floor for them to drink. Not even an ice machine, coffee, nothing. You can't get anything to drink from the nurse other than water. I understand these are small things but it's small things that matter when you already don't feel good. I've definitely seen worse medical facilities but this one is far from the top of the list.