Sahar Zareei

Review of Du - Emirates Integrated Telec...

My phone contract with Du was renewed for two year...

My phone contract with Du was renewed for two years, without my approval. I requested Du to transfer my number to someone else and was told that I will have to pay contract early termination charges of AED 6,000.

When I asked how my contract was renewed, Du customer service mentioned that I gave a verbal approval over the phone. I DID NO SUCH THING. I asked to hear the recording of me giving my approval , to which they responded by asking me to lodge a complaint to TRA. I complained to TRA a few days later.

Last nights, I notice that all my phone lines suddenly got disconnected. When I called Du again, I was told that I reached my maximum credit limit of AED 6,000 coz I cancelled my contract. I contacted TRA and they mentioned that they had asked du to waive the AED 6,000 contract termination fees, since I had not given my approval to renew the contract, but instead, Du cancelled my contract (without my approval AGAIN) and didn t waive the early termination fees.

I m so disappointed and angry with Du! I feel like some staff are misusing the system, perhaps for monetary gain and Du is allowing it.

This issue has caused me a great deal of stress, inconvenience and monetary loss. I had to pay to rebook my flight, which was supposed to be this morning, since I have to ensure that the issue is resolved and my lines are reconnected again before I travel.

Du has my registered email address. Why aren t renewals, upgrades, cancellations, requests etc, sent to the customers email address with a link for verification? How can an agent simply call and decide to renew or upgrade a package on a clients account without the clients approval?! I really hope my issue gets resolved and hope that Du works to fix their internal flaws so that others don t experience anything like this in the future.